Privacy Policy

Privacy Policy Last updated: 5 July 2026 Stitched Beyond ("we", "us", "our") respects your privacy. This policy explains what information we collect when you shop with us, why we collect it, and how we protect it. 1. Information We Collect Order details: full name, mobile number, delivery address, district, and an optional email address or order note — collected whenever you place an order, whether as a guest or a registered customer. Account details: if you choose to register, we store your name, email address, optional mobile number, and a securely hashed password. Your email is used as your login. Order history: registered customers can view their past orders and current order status from their account. Shopping bag: the items in your bag are kept temporarily in your browser session so you don't lose them while browsing — this is cleared once your order is placed or your session ends. We do not collect or store any card, bKash, or Nagad payment details, because Stitched Beyond currently accepts Cash on Delivery only. 2. How We Use Your Information To process, confirm, and deliver your order To call you and confirm order details before it is dispatched To let you track your order using your order number and mobile number To maintain your account and order history, if you have registered To respond to questions you send us 3. Guest Checkout You do not need to create an account to shop with us. Guest orders are only linked to the delivery details you provide for that specific order, not to a stored profile. 4. Sharing Your Information We do not sell or rent your personal information to anyone. We share only the delivery details necessary for your order — your name, phone number, and address — with the delivery partner bringing your order to you. 5. Data Security Account passwords are stored using secure, one-way hashing and are never visible to our staff in plain text. Access to order and customer information in our admin system is restricted to authorized staff accounts. 6. Your Rights You can review or update your account details at any time by signing in. To request a copy, correction, or deletion of your personal information, please contact us using the details in our website footer. 7. Cookies & Session Data We use essential session data to keep your shopping bag and sign-in working while you browse. We do not use third-party advertising or tracking cookies. 8. Changes to This Policy We may update this policy from time to time as our services change. The latest version will always be available on this page. 9. Contact Us If you have any questions about this policy or how your information is handled, please reach out using the contact details listed in our website footer.